Terms & Conditions

Welcome to AC.NJOY.com.

This is a message from our lawyers. Yes it’s SUPER boring, but it’s also important and you should read it. It’s not that long...

If you visit or shop on AC.NJOY.com, you agree to accept these conditions, and those described in the NJOY Privacy Policy. Please go through those carefully too. In addition, when you use AC.NJOY.com, you are subject to our guidelines and conditions.

All authorized retailers of the Artist Collection agree:

  1. We all play a part in youth access prevention to E-Vapor products. To that end, it’s important that you agree to the following:
    • Agree to verify the age of customers through government issued ID for all customers appearing to be under the age of 28.
    • Agree to reject sales to those who are under the legal age in your jurisdiction (typically 18 but in some jurisdictions as high as 21) to purchase E-Vapor products
    • Agree to display proper age verification signage at the point of entry and/or point of purchase
    • NJOY recommends that you visit www.wecard.org for more information, training resources, and in-store materials. Or ask your NJOY Vape Ambassador. NJOY can help!
  2. California Retailers Only:
    • Agree to implement vendor assisted sales practices. NJOY product is required to be displayed in a manner that sales require the assistance of a store clerk / employee. Self-service checkout is not permissible.
    • Agree to a random, state-mandated Youth Access Prevention Mystery Shopper Program – executed by either NJOY or a third party
      • 2A. Mystery Shopper Opportunity Actions: If our mystery shoppers identify an opportunity to improve youth access prevention, we will take the following actions:
        • 1st Opportunity: We will provide a written notice to the store with the date and time of the observed opportunity
        • 2nd Opportunity: Within 30 days of notification of 2nd observed opportunity, we will provide youth access prevention training at the store location
        • 3rd Opportunity: We will suspend order access to Artist Collection products for 30 days
        • 4th Opportunity: We will terminate order access to Artist Collection products for 1 year
      • The goal of this Education & Mystery Shopper Program is to prevent youth access to e-vapor products. It is my sincere hope that you share this goal and that your business will continue to take positive steps to make this a reality.

Privacy: To fully understand the conditions and business practices of NJOY and your guidelines to conduct business with us, please review our Privacy Policy (this is super boring too, but also very important).

Electronic Communications: Anytime you send NJOY an e-mail, or log in onto our website at AC.NJOY.com, you are communicating with us in an electronic format. (Duh!) This gives NJOY the permission to communicate back to you in the same electronic format, either by e-mail or text written on our website.  With this, we both mutually agree that any contracts, agreements, disclosures or notices, or any other communication that is provided to you by NJOY satisfies all legal notification requirements.

Copyright: All content included on this site, such as text, graphics, photos, logos, button icons, images, audio clips, digital downloads, data compilations, are protected by United States and international copyright laws.  No portion of the information on this website may be copied or reproduced in any form, or by any means without prior written permissions from NJOY. Users or visitors are not permitted to modify, distribute, publish, transmit, copy or create derivative works of any material found on this site or any NJOY publication for any public, private, or commercial purpose.

Compliance with Applicable Laws; Export Control Laws: Visitor or user access to AC.NJOY.com is governed by all applicable federal, state, and local laws. All information available on AC.NJOY.com is subject to U.S. export control laws and may also be subject to the laws of the country where you reside.

Trademarks: NJOY, AC.NJOY.com and other graphics, logos, page headers, button icons, scripts, and service names are trademarks and registered trademarks of NJOY, LLC.

License and Site Access: NJOY grants you a limited licence to access and make personal use only of the AC.NJOY.com Site. Such grant does not include, without limitation:

(a) any resale or commercial use of the Site or content therein, or download or modify any portion of the Site, except through page storing;

(b) the collection and use of any product listings, pricing, or descriptions;

(c) making derivative uses of the Site and its contents; or

(d) any copying or downloading of information for benefit of a third party;

(e) use of any data mining, robots, or similar data gathering and extraction methods. Except as noted above, you are not conveyed any right or license by implication, estoppel, or otherwise in or under any patent, trademark, copyright, or proprietary right of NJOY, or any third party.

Any unauthorized use will immediately terminate your permission to use this Site. You may not use any NJOY text, graphics, photos, logos, button icons, images, audio clips, digital downloads or data compilations without the express written permission of NJOY.

Your AC.NJOY.com Account: If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. NJOY only sells to smoking adults of legal smoking age, who own and can purchase with a credit card. If you are under the legal smoking age, AC.NJOY.com and its affiliates will refuse service, terminate all of your accounts, remove or edit content, or cancel orders immediately.

WORD! Reviews, Comments, Communications, and Other Content: Customers and visitors are encouraged to forward comments or other content to AC.NJOY.com via e-mail and other communications. You are also encouraged to submit suggestions, ideas, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." Do not use a false e-mail address, impersonate a third party person or entity, or otherwise mislead NJOY as to the origin of a communication.

Copyright Complaints [USA]: AC.NJOY.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact our offices immediately.

15211 N. Kierland Blvd,
Suite 200
AZ 85254

Risk of Loss: All items purchased from AC.NJOY.com or from the NJOY offices or sales/distribution agents are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

Product Descriptions: AC.NJOY.com and its affiliates attempt to be as accurate as possible when posting content.

Pricing: Except where noted otherwise, the prices displayed for NJOY products represent the full suggested retail price listed on the product itself. Where an item is offered for sale by one of our merchants, independent sales representative or distribution agents, the price may be provided by that merchant. With respect to items sold by AC.NJOY.com, we cannot confirm the price of an item until you register online and complete an online order form; however, we do NOT charge your credit card until after your order has entered the shipping process. Please note that this policy applies only to NJOY products sold on AC.NJOY.com and shipped by NJOY or its affiliate. If a third-party site quotes prices different from AC.NJOY.com, your only remedy is to contact the third-party site to settle any dispute.

Warnings for Web Sales: All NJOY products sold online to consumers in the State of California must be accompanied by the Warning Language below. If you present NJOY Artist Collection products for sale on your website and you sell to consumers in California, you are required to include the following:


WARNING | CONTENTS MAY BE FATAL IF SWALLOWED. KEEP AWAY FROM CHILDREN AND PETS. UNDERAGE SALE PROHIBITED. WARNING | NJOY® products are not smoking cessation products and have not been tested as such. NJOY products are intended for use by adults of legal smoking age (18 or older in California), and not by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes or taking medicine for depression or asthma. NJOY products contain nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm. Nicotine is addictive and habit forming, and it is very toxic by inhalation, in contact with the skin, or if swallowed. Ingestion of the non-vaporized concentrated ingredients in the bottle can be poisonous. If the liquid is swallowed, seek medical assistance. Prepared in a facility that handles nuts.


Disclaimer of Warranties and Limitation of Liability:

NJOY products, this Site and all information, content, materials, products, software and services included on or otherwise made available to you through this Site are provided by AC.NJOY.com or its affiliates on an "as is" basis, unless otherwise specified in writing. AC.NJOY.com and its affiliates make no representations or warranties of any kind, express or implied, as to the products or the operation of this Site or the information, content, materials, products, software or services included on or otherwise made available to you through this Site, unless otherwise specified in writing. You expressly agree that your use of NJOY products or this Site is at your sole risk.

To the full extent permissible by applicable law, NJOY and AC.NJOY.com and its affiliates disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. NJOY and AC.NJOY.com and its affiliates do not warrant that NJOY products; this Site; information, content, materials, products, software, or services included on or otherwise made available to you through this Site; their services; or email sent from AC.NJOY.com are free of defects, viruses or other harmful components. Neither NJOY nor AC.NJOY.com and its affiliates will be liable for any damages of any kind arising from the use of NJOY products, this Site or from any information, content, materials, products, software or services included on or otherwise made available to you through this Site, including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

NJOY reserves the right to change any and all content contained on this Site at any time without notice.

Applicable Law: By visiting AC.NJOY.com, you agree that the laws of the United States and of the State of Arizona, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and AC.NJOY.com or its affiliates.

Severability: If any provision of these Site Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

Disputes: Any dispute relating in any way to your visit to AC.NJOY.com or to products you purchase through AC.NJOY.com shall be submitted to confidential arbitration in Scottsdale, Arizona, except that, to the extent you have in any manner violated or threatened to violate NJOY's intellectual property rights, NJOY may seek injunctive or other appropriate relief in any state or federal court in the State of Arizona, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Your Right to Cancel an Order
You have the right to cancel an order until seven working days from the day after you receive your goods. Please notify NJOY of your cancellation by email, letter or fax. To receive a full refund you must return the goods at your own cost, undamaged and unused.

Standard returns and refund policy

NJOY provides a seven working day cooling-off period, during which consumers may return their unopened or faulty NJOY without penalty and without giving any reason. The only charge which may be incurred by you is for the direct cost of returning the goods.


In order for NJOY to sell you the products without charging sales tax (when otherwise required), we must obtain a copy of your applicable state sales tax exemption certificate(s) within 90 days of your initial purchase.

By agreeing to these terms and conditions and by completing any commercial transaction on AC.NJOY.com, I certify that I am exempt from paying sales tax on any purchases according to applicable state law, and that I am responsible for providing a copy of that certification to NJOY within 90 days of my first purchase. I further verify that I am fully responsible for collecting and remitting any applicable sales tax on the items when resold.